Salary: $45,000 - $55,000, commensurate with experience
Start Date: August 1, 2022 (negotiable)
Organization Description
With over 50 years of innovation in experiential and outdoor education in the Pacific Northwest, Northwest Outward Bound School (NWOBS) continues to change lives through challenge and discovery. Our students test their strengths, challenge their fears, and discover that they are capable of far more than they ever thought possible. They learn how to bring out the best in themselves every single day and to apply that goodness back to their world. By bringing their Outward Bound experiences back to their families, schools and communities, our students are the leaders who will help create the peaceful, equitable, and sustainable world we all yearn to have.
Our transformative and educational wilderness courses are set in some of the most dramatic and stunning parts of the United States. NWOBS was founded in 1965 and facilitates wilderness-based programs in Oregon, Washington, and Idaho, and serves urban youth and schools in the Portland metropolitan area. As an Outward Bound School, we are committed to the core values of compassion, integrity, excellence, inclusion, and diversity, and strive to achieve the following outcomes: building character, developing leadership skills, and creating an ethic of social and environmental responsibility.
Our administrative team consists of 20 dedicated, fun, and supportive leaders spread over three locations, a virtual administrative hub in Portland and base camps in Central Oregon and Northern Washington. We also employ phenomenal instructors steeped in youth development, social and emotional learning, technical outdoor skills, and expert facilitation.
Position Summary
The Student Services Manager provides an essential role within the Student Services Team. Working with Student Services Director & EID specialist, this position is responsible for managing the full student enrollment process, including paperwork processing, helping students and families prepare for their course with timely communication and conducting informational interviews, updating online marketing material, and communication with basecamp and field staff. Cultural competency, an inclusive approach to interpersonal interactions, and a strengths-based perspective are essential to success in this role. Strong data management, attention to detail, and the ability to sensitively discuss confidential information with a variety of stakeholders is also required.
The successful candidate will be expected to have past training and experience in equity, inclusion, and diversity work, particularly pertaining to youth education. This position is based in the Portland Metro area and will work remotely from a home office. Participation in local team gatherings will also take place, which follow CDC guidelines for COVID masking/distancing. Compliance with our current COVID-19 Vaccination Policy is required for all NWOBS employees.
Primary Roles and Responsibilities
Manage registration process for all Open Enrollment programming
Oversee customer service for inquiries, applicants, and families
Screen applicants for essential medical, emotional, and behavioral eligibility requirements
Communicate with basecamps about enrolled participants
Train and oversee the Student Services team members
Serve as primary point of contact for Outward Bound Services Group
Manage Scholarship and Tuition Reduction reporting
Develop and build systems in Salesforce to increase efficiency, tracking, and reporting
Oversee invoicing process and ensure payments are made prior to course
Update course materials and prepare database for new enrollment seasons
Serve as Communications liaison between Marketing and Student Services departments
Secondary Roles & Responsibilities
Cross-train other administrative staff in job tasks as needed
Sit at a desk or computer most of the day
Participate in other duties as assigned
Knowledge and Skills
Entrepreneurial, results-driven style and ability to identify and develop areas of growth and opportunity
Interpersonal skills and versatility to effectively build relationships across a broad spectrum
Ability to thrive in a collaborative environment with course advisors, instructor staff, program management staff, and organizational leadership
Ability to have open, honest, and difficult conversations, including giving and receiving feedback with direct reports and colleagues
Strong personal motivation, initiative, commitment, follow-through, and passion for NWOBS mission
Extremely detail-oriented with excellent organizational skills
Very strong and effective communicator, both written and oral
Ability to work both collaboratively and independently
Ability to prioritize and manage multiple tasks successfully within tight timelines
Able to develop positive relationships with diverse populations of students and their support systems
Background and experience in youth development, education, business, non-profit management, or another related field a plus
Proficient in Office Suite, Adobe Acrobat Pro, Google Apps, and Salesforce
Accountabilities
This position reports to the Student Services Director & EID Specialist
Compensation
This is a full-time, year-round, salaried position.
Salary is commensurate with experience within Northwest Outward Bound School’s annual range of $45,000 - $55,000.
Full-time, benefits-eligible position; benefits package includes medical, vision, and dental insurance, and paid time off.
All positions qualify to participate in our gear discount program and course tuition discounts.
Application
To apply, please email a cover letter, and resume in PDF format to: [email protected]. In your cover letter, please describe what motivates and excites you about this position and how it connects with your longer-term goals. Applications without a cover letter will not be considered.
The position will remain open until filled with a desired, but negotiable, start date of August 1, 2022.
No other emails or phone calls, please. We appreciate all responses, but due to the expected high volume of resumes received, we can only contact those applicants whose qualifications best match the position requirements.
NWOBS recognizes that there are barriers precluding people with marginalized identities (e.g., black, indigenous, and people of color, immigrants, refugees, women, genderqueer, trans, people from low-income communities, rural communities, people with disabilities, and more) from being able to access transformative and inclusive educational experiences. These barriers also prevent people from accessing and having inclusive and culturally relevant experiences in the outdoors. NWOBS believes it has the responsibility, as an educational institution, to dismantle these barriers so that it can full its mission of changing the lives of all who desire a quality outdoor education experience, and not just the lives of those with the privilege of being able to access NWOBS today. As such, NWOBS aspires to be more reflective of and relevant to the communities in the Pacific Northwest, both within its staff and leadership body as well as its student body.
NWOBS is an equal opportunity employer. It is the policy of NWOBS to provide equal employment opportunity in accordance with applicable law to all qualified individuals without regard to race, color, creed, religion, age, gender, gender identity, sexual orientation, marital status, military status, political opinion, national origin, familial status, mental or physical disability, source of income, or any other status protected by federal, state, or local law, in all personnel actions.
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